Submit bank account updates through your Flex Hub under Help > Update Property Bank Account. If you don't see the "Update Property Bank Account" option in your Flex Hub, contact your company's Flex Administrator to submit the request on your behalf.
After you submit your request, our Support team will confirm receipt and complete the update within 72 hours. This includes a standard prenote verification — a brief test transaction banks require to confirm new account details before real transfers begin. You'll receive an email once the update is complete.
If there are any outstanding transfers for the property when you submit your update, they will be re-attempted as soon as internal bank verification is complete. You'll be notified in the Flex Hub if there's an issue with a deposit.